Frequently Asked Questions
Everything you need to know about shopping at Shopdecor
What kind of products does Shopdecor offer?
Shopdecor specializes in a curated selection of high-end furniture, lighting, and home accessories from world-renowned designers. Every item is 100% authentic and sourced directly from the manufacturers.
Do you offer international shipping?
Yes, we ship our exclusive design finds worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment in real-time.
What is your return policy?
We accept returns within 14 days of delivery for most items, provided they are in their original packaging and unused condition. Please note that custom-made or personalized items are generally non-refundable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank wire transfers for larger purchases. All transactions are processed through secure, encrypted payment gateways.
What should I do if my item arrives damaged?
If your order arrives with any visible damage, please document it with photos and contact our customer service team within 24 hours of delivery. We will arrange for a replacement or a full refund immediately.